Last Updated: 23 August 2024
Ormond Neuroscience
This Privacy Policy describes how Ormond Neuroscience (“we,” “us,” or “our”) collects, uses, and shares information about you when you visit and interact with our website, ormond.co.za (the “Site”). We are committed to protecting your privacy and ensuring that your personal data is handled in compliance with the General Data Protection Regulation (GDPR) and applicable South African laws (POPIA).
1. Data Controller
Ormond Neuroscience
Netcare Rehabilitation Hospital
28 Canary Street, Auckland Park
Johannesburg, South Africa
Email: digby@ormond.co.za
2. Information We Collect
We may collect and process the following types of information about you:
a. Personal Data
- Name
- Email Address
- Phone Number
- Shipping Address
- Billing Information (including credit/debit card details)
- Medical Information (only when voluntarily provided by you, such as information related to brain dysfunction)
- IP Address
- Browser Type and Version
- Time Zone Settings and Location
- Operating System and Platform
b. Non-Personal Data
- Information about your visit, including the full URL, clickstream to, through, and from the Site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
3. How We Use Your Information
We use your personal data for the following purposes:
a. Contractual Necessity
- To process and fulfil your orders.
- To communicate with you regarding your purchases and provide customer support.
b. Legitimate Interests
- To improve our Site, products, and services.
- To monitor and analyse trends, usage, and activities in connection with our Site.
- To ensure the security of our Site and prevent fraud.
c. Consent
- To send you marketing communications if you have opted in to receive them. You may opt out at any time by clicking the unsubscribe link in any email or contacting us at digby@ormond.co.za.
d. Legal Obligations
- To comply with legal and regulatory obligations, including responding to legal requests from public authorities.
4. Data Storage and Retention
We store your personal data securely on our servers located in South Africa. We use industry-standard encryption and security measures to protect your data.
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Once your data is no longer needed, we will securely delete or anonymise it.
5. Data Sharing and Disclosure
We do not sell or rent your personal data. We may share your data in the following circumstances:
a. Service Providers
We may share your personal data with trusted third-party service providers who perform functions on our behalf, such as payment processing, shipping, and marketing services. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
b. Legal Requirements
We may disclose your personal data if required to do so by law or in response to a valid legal request from a public authority.
c. Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our business, your personal data may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
6. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
a. Right to Access
You have the right to request access to the personal data we hold about you.
b. Right to Rectification
You have the right to request that we correct any inaccuracies in your personal data.
c. Right to Erasure
You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent (where applicable).
d. Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to our processing.
e. Right to Data Portability
You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format, and to have that data transmitted to another controller, where technically feasible.
f. Right to Object
You have the right to object to our processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
g. Right to Withdraw Consent
Where our processing is based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at digby@ormond.co.za. We will respond to your request within one month.
7. Security Measures
We take the security of your personal data seriously. We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure servers, and access controls.
8. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your experience and collect information about your usage of the Site. You can control the use of cookies through your browser settings.
9. Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Ormond Neuroscience
Netcare Rehabilitation Hospital
28 Canary Street, Auckland Park
Johannesburg, South Africa
Email: digby@ormond.co.za
By using our Site, you agree to the terms of this Privacy Policy.